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What You Need to Know About Shipping and Unloading Your Equipment

IMG_8389All of our shipments are sent “Freight on Board” Greensboro and become the property of the customer when they leave our dock. Eagle Equipment uses common carriers, FedEx Ground, UPS, and independent freight haulers for shipping.

When you call and order something from us, our sales folks will ask “Do you have a way to off load the equipment.” We do this because a lot of times our customer needs to make a plan to unload his equipment. (Yes, you need to unload your equipment). Don’t worry—we have some solutions to help you get your equipment to you, unloaded and ready for install. To see all of our shipping and return policies, please visit our Web site.

What you need to know first: Our equipment is large and heavy. Our lifts weigh 1500 lbs + and are 10’ or more in length. Our paint booths are in large crates (most are 6’ H x 10’ L and 4’ W). Before you order it, you need to put some thought into shipping it. Here are some options. Continue reading What You Need to Know About Shipping and Unloading Your Equipment

WHAT DO TIRES, SHOES + WHEEL ALIGNMENT HAVE IN COMMON?

tires and shoesI’m sure you know that it’s important to wear the right shoes. It can make a world of difference in how your feet, knees, legs and back feel. Harvard Medical School wrote an article that shares 8 Tips for buying shoes that are good for your feet. Who knew that buying the right tire for your car is just like getting the correct shoes for your feet? Let me explain.

Wheel alignment helps ensure your tires are angled correctly, level with the ground, straight ahead and parallel to each other while keeping your car running smooth and true. Misaligned tires can eventually cause expensive damage to your vehicle like problems with your steering system and also suspension which is made up of complicated parts just like our bodies. So make sure you are taking care of both your vehicle and your body. Continue reading WHAT DO TIRES, SHOES + WHEEL ALIGNMENT HAVE IN COMMON?

Lift Maintenance: adjusted + maintained cables

Lift maintenance is very important to the correct and safe operation of your Eagle lift. We have done previous blogs on the importance of maintaining your lift, and have some information to add about maintaining and adjusting your lift’s cables.

Eagle product manuals stress the need for proper lift maintenance, including the installation, adjustment and maintenance of the lifting and/or equalizing cables. The installation and maintenance of the cables is extremely important for the longevity and safe operation of your lift.

An 8000lbs. service/storage lift has four (4) cables, designed to lift a vehicle. When adjusted properly, the four cables share the load equally, and are expected to lift 2000lbs., each. They are typically tested for a “working load” of 2880lbs.; well beyond the expected weight. However, if a lift is not maintained properly, if cables are not kept in adjustment; then the lift can raise unevenly, placing more weight on any single cable. Continue reading Lift Maintenance: adjusted + maintained cables

TOP 10 TIPS TO GET YOUR VEHICLE READY FOR WINTER

all-season-vs-winter-tiresOld man winter is on his way and there are some maintenance and preventative tasks that you should do to your vehicle to ensure it’s ready for the cold air … and safe to drive in what could be dicey conditions.

TIP #1: FLUID LEVELS: Check all fluid levels to ensure that all are at the correct level for proper working order. Check your oil, transmission fluid, brake fluid, radiator coolant, and windshield wiper fluid. Consumer Reports suggests using an oil formulated for winter use: “Engine oil thickens when cold, making it harder for the engine to turn over. Check your owner’s manual for the manufacturer’s recommendation, but generally, you should be using a multi-viscosity oil that has a “W” in the viscosity index, signifying that it’s formulated for winter use. Typical formulas that are recommended for modern engines include 5W-20, 5W-30, and 10W-30, which provide good oil flow at low temperatures and can usually be used year-round.”

TIP #2: TIRES: Check your tire pressure and make sure they have plenty of tread. Bald tires on slick roads are a bad situation. Do you notice any abnormal wear on your tires, including your spare tire? Check & keep the proper listed amount of tire pressure for your tires at normal wear- you can deflate during snow and Ice situations.

TIP #3: BATTERY: Very cold temperatures can reduce a vehicle’s battery power by up to 50 percent. Have your battery serviced and load-tested to check its ability to hold a charge. If the battery is more than four and-a-half years old, it may be a good idea to replace it. Check your battery for corrosion and/or lose cables. If there is corrosion, you need to loosen and clean them with battery cleaner and a steel wire brush.

TIP #4: BRAKES: Winter conditions can cause debris to freeze on or around your brakes. This can cause you to be unable to safely stop in a winter slip.

TIP #5: KEEP IT FULL: Having a full tank of gas not only helps in the case of bad weather, but it also helps prevent moisture from freezing in the gas lines.

TIP #6: GET A TUNE UP

TIP #7: BE PREPARED: There are numerous sites that provide essential things to keep in your car. Here’s our short list for Winter Emergency Items to put in your trunk now:

  • A flashlight, flares and a first-aid kit
  • Seat belt cutter and window breaker. This one’s $7 on Amazon. Keep this in your glove compartment, not in your trunk, obviously.
  • Make sure that all the proper tire-changing equipment is in the vehicle
  • Jumper cables, a tool kit and tire chains
  • Flares or reflective triangle, so you don’t get hit at the side of the road in the dark.
  • Maps. Yes, the paper kind.
  • A blanket (like the Mylar space blanket), warm clothes, hat and gloves
  • Paper towels
  • A bag of salt or kitty litter for added traction when a tire is stuck
  • A snow brush, ice scraper and snow shovel
  • Extra windshield washer fluid
  • Extra food and bottled water

TIP #8: Change Your Lights – Proactively replace your fog, brake, and tail lights before they burn out. It’s relatively inexpensive and can help you avoid a dangerous situation if you find yourself in poor-visibility conditions.

TIP #9: Antifreeze– Antifreeze protects your engine from freezing in cold weather and it also cuts back on corrosion. It’s important to keep equal parts antifreeze and water in your radiator — a 50:50 ratio is considered the norm and will keep fluids from freezing at temperatures as low as -34 degrees Fahrenheit. Buy pre-mixed bottles of antifreeze and water.

TIP #10: Make Sure Your 4-Wheel Drive Works- Unless you go off-roading all year long, chances are if you own an SUV you don’t use your four-wheel drive (4WD) during the summer. Make sure that everything is working correctly before the winter starts. A functioning system can improve tire traction on snow and ice, decreasing the possibility of getting stuck. 4WD varies depending on the vehicle, so check the owner’s manual for the best environment in which to use it and how to engage the system.

TOP 5: PREVENTATIVE MAINTENANCE FOR YOUR EAGLE LIFT

We cannot stress enough how important it is to use the lift for the proper types of vehicles it is designed to handle. If you overload your lift, or do not do the proper maintenance to maintain your lift, you will encounter problems and your lift will not preform to the standards we recommend. If you want your Eagle lift to last you for many years to come, make sure you read the manual and do proper maintenance. Click here for daily, weekly and monthly maintenance recommendations.

1 – Maintain the proper hydraulic fluid and level needed or required to operate the lift. Eagle’s power units take AW-32 hydraulic fluid. DO NOT USE ATF (Automatic Transmission Fluid). Read this previous blog on selecting the correct oil for your Eagle Lift.

2- Adjust and maintain a proper adjustment on the lift cable at least every 3 months. Over time, the cables stretch and if not adjusted, a cable can jump a pulley or cause the lift to rise unevenly.  Each cable should have about .5” of deflection (should not move more than .5”).  This is true for a two-post or four-post lift.  Adjustments are very simple to do and the steps are specific in the manual provided with your lift. Please look that over for instructions on how to adjust your cables.

3- Keep your chains and chain rollers lubricated to allow for less friction and proper movement. We recommend white lithium grease.  You should do this weekly.

rub blocks
Rub Blocks are located in the corners of the carriage on your lift

4- Apply a thin coat of lubricant on the carriage rub blocks (and part of the carriage that rub blocks touch) to allow less friction and wear as the lift moves up & down the lift with each use. We recommend white lithium grease spray for this as well.

5 – Repair all leaks or damages as soon as possible to prevent any further damage to existing parts and others it might affect being defective. If you need assistance on repairing, or replacing a part, please call our parts department at 800-535-0016.

GET A SHIPPING QUOTE ON YOUR EAGLE PRODUCT … Instantly!

We have entire sales and customer service staff that would love to assist you in getting the shipping cost for your equipment … but did you know that you can find out how much shipping will cost when you add an item to your virtual cart on our web site? It’s fast, easy and instant!

That’s right…. You can now buy Eagle Equipment on our Website without waiting for a shipping quote. You simply find the item you want and “Add to Cart”. When you view your cart, you’ll see a button for “Estimate Shipping”.

cart shipping 1

When you click on it, you’ll see where to enter your state and zip.

cart shipping 2Once you enter that, you’ll see the estimated shipping cost to your location.

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This is an estimate. There MAY be additional costs for residential delivery or if you are going to need a lift-gate to unload your equipment. If there is, you will be advised when our customer service rep gives you a call to confirm your online order.

As always, if you have any problems or questions … or just want to place your order with a friendly voice on the other end, give us a call at 800-336-2776. Happy virtual Shopping!

Crisp Mornings, Pumpkin Spice Lattes and Tire Pressure Lights!

Here in North Carolina we woke up to a surprisingly crisp morning. Fall came in like wrecking ball, as Miley would say. So, I shouldn’t have been surprised to that my tire pressure monitoring light was on. Why does the weather play a role in your tire pressure?

Did you know that hot weather is more likely to may make your tires over inflated and cold weather may cause your tires to be hazardously under-inflated?

Newer cars (mostly after 2000) have a tire pressure monitoring system (TPMS) built in for each wheel that constantly measures the inflation of that tire. You can read an earlier blog about TPMS and see a video on changing tires with them.

tpmslightWhen your tires differ from the recommended inflation pressure, your TPMS will activate and the light will come on, informing you to check the PSI in your tires. If your tire pressure has been set during the hot summer months, the first major cold wave will cause the air to contract inside your tire, lowering the pressure, thus setting off your TPMS.

According to a study conducted by TPMS sensor maker Schrader International Inc., many drivers still can’t identify the tire pressure monitoring system (TPMS) warning symbol on their vehicle’s dashboard. This study also found some other interesting facts about tire pressure, click here to see the results.

The TPMS measures your tires when they become significantly under-inflated. It’s important to check you car’s owners manual to see what is the recommended cold tire inflation PSI. Some vehicles will even tell you what the pressure is instead of just showing the warning light. Like on my Chevy Truck:

There is a relationship between the change in temperature outside and the pressure inside your tires. On mornings like this, where fall is in the air, your tire pressure will become significantly lower. Cars that sit outside all night will be affected more by the colder weather than those kept in a garage. Your tire pressure will decrease about 1 psi for every 10 degrees Fahrenheit the outside air temperature drops. (Likewise, it increases about 1 psi for every 10 degrees when the temperature rises.)

1. Only 15% of car owners properly check their tire pressure. Don’t be one of them. Check your tire pressure monthly. Don’t wait for the light to come on. Carry a tire gauge in your glove box, and check your tires once a month. Do this in the morning, when tires are cold. During this time, make sure all tires are at the PSI indicated in your manual.

2. As you drive, the friction will allow the tires to heat up, increasing the pressure. If you check your tire pressure after driving, you may have an inaccurate high-pressure reading.

According to https://www.accuweather.com, most tires can handle higher pressures resulting from driving and in hot weather, provided they were set at the “correct” pressure when it was cold.

3. If your TPMS light comes on, immediately check your tire inflation. You can also have a dealer or a mechanic check it for you. The light should go off once your tires reach the proper PSI, but check your manual as there may be a reset procedure to follow.

Do Not Ignore The Light

A June 2012 study by the Rubber Manufacturers Association reports that more than 80 percent of vehicles on our highways have at least one under inflated tire, which can reduce safety and handling, raise your fuel consumption, and can wears out the tires faster costing you money.

Cars have warning lights because it’s important. I’m going to repeat that, Cars have warning lights because it’s important. A car is something that needs to be maintained and up-to-date on all maintenance work in order to keep you safe and the car in good condition. Running on under-inflated tires will affect gas mileage and will substantially increase the wear on the tire. The biggest safety issue is that it can result in dangerous handling. Increased friction created while driving on under-inflated tires will cause tires to overheat and increase the risk of a blowout. Remember the Goodyear accidents from under-inflated tires?

So, now that my tires are at a safe pressure …. WELCOME FALL AND WARM COFFEE DRINKS! Have a great Monday!

It’s an Eagle Lift …. or is it?

Each and every day, we spend a great deal of time on our competitor’s lifts. Yes, you read that right. We get several calls a day from folks looking for parts and support on a car lift they have. They assume it’s an Eagle. They know Eagle; we have been around so long (since 1954) the name is practically synonymous with automotive lifts. The way every soft drink is a Coke. It can also be that they can’t find any help elsewhere, and they think that if they tell us they have an Eagle lift, we can help them. They assume all lift parts are pretty much the same. But Coke isn’t Pepsi, and Chevy isn’t Ford.

There seems to be an assumption that there is only one model of Eagle lift. The one the customer is calling about. No model number, no serial number; just: “I have an Eagle lift”. It’ like walking into an automotive parts house and telling them you have a Chevy you want some parts for; but you don’t know the make, model or year. Or telling them you have a Pontiac, when you actually have a Toyota; and expecting to get the right part. We regret that people get upset, or frustrated, with us for a lift we never built, bought or sold. There are several things add to their confusion:

1] Some less-than-reputable people sell their lifts as Eagle product, because they cannot support it. So they download our manuals, or put a sticker with our name on it. Yet, when we try to find any record of this purchase, nothing comes up. Only after much time and effort do we usually discover the product was never an Eagle Lift.

2] Sometimes people have more than one brand of lift in their shop, and if they look similar enough, it’s assumed the parts are interchangeable.

3] General designations which tend to be used throughout the industry, such as Models “TPO-9A” or the like. This abbreviation stands for “Two-Post Overhead 9,000lbs. Asymmetric”; and more than a few manufacturers have used it, based on the original Eagle lift model.

Here are a couple examples of “TPO-9” lifts that we never made or sold by Eagle:

is it an eagle is it an eagle1
Here are some REAL EAGLE LIFTS:

OLYMPUS DIGITAL CAMERA

Labonte 1So … do you have an Eagle? To make sure you buy the brand that is sold and supported by Eagle Equipment in Greensboro, North Carolina, buy it directly from us! www.eagleequip.com.

the NEW eagle equipment experience

sales team B&W

Meet the NEW Eagle (from Left to Right)

Wayne Piner, Eagle expert, sales and parts specialist
Julie Surprenant, Paint booth pro
Gina Gilchrist (on forklift), Dedicated to great customer care
Michelle Duncan, Inspiring coach & cheerleader for the team (clipboard and pom-poms not pictured)
Angela Brown, Committed to exceptional customer service
Fabiola Martinez, Energetic sales and customer service professional, Español sales
Bill Daliege, Sales rebel and equipment detail expert

Not Pictured: Rosy Gonzalez, Sales rock star and español sales
Eagle Equipment has been going through a revamp over the last 6 months to bring you, our customers, a stronger, better-informed, enhanced experience. We are taking our 50+ years in the industry and persisting to evolve and cultivate it. We refuse to just be content with what we have; we want to build upon it. To continuously attempt to make it better, to deliver EXCELLENCE.

We call it Eagle 2.0.

Both internally, and externally, we’re committed to providing the highest level of service with integrity. We want you to get to know us, and become part of our Eagle family.

We’re here to serve you. Let us know if we can do that better.

We’re so excited about the changes and we think that once you get to know the NEW Eagle, you’ll be too. Visit the freshly launched Eagle web site with loaded features and capabilities. You’ll just love adding things to your virtual cart. Soon, you’ll see even more new products added, so stay tuned for rousing Eagle items to buy.

Want to be the first to know? Join our Email list or follow us on Facebook.

 

 

 

Customer Pick Ups: What You Need to Know

You’ve finally purchased that paint booth or lift for your business. You’ve decided that since you are close enough to Greensboro, North Carolina …. You will just pick up your order to save on shipping costs (plus, you want that extra $50 off that we’ll give you for picking it up.) We love customer pick ups.

We’re excited that you want to come visit us to pick up your order. We’re already looking forward to meeting you. But, before you come see us, make sure you have everything you’ll need to pickup your order and get on your way back home in a jiffy.

#1: MAKE SURE WE KNOW YOU’RE COMING. You can stop in and see us anytime during regular business hours, but if you are picking up an order, call before you come to allow us to get your equipment order ready for load up. If it’s a paint booth, we’ll need a little more time to verify that the booth will be completed by the date you would like to pick it up.

# 2: IDENTIFICATION. Upon arrival make sure that you have a form of identification, and stop at the front desk where our receptionist can verify your order. You’ll need to sign off on our customer pick-up form.

#3: PAYMENT. You may pay over the phone or you can plan to pay when you pickup your order. We accept cash, money orders and most major credit cards.

#4: SAY HELLO! We always want to put a face with a voice, so make sure that you ask for your sales rep so that we can thank you personally for purchasing from our company.

shipping departmentOur Shipping Department Would love to Load it Up for You!

#4: LOAD UP! You’ll be given instructions to pull up to our receiving dock where we will load you up. Make sure you bring the correct vehicle and straps to secure the equipment! If you don’t know what you will need, give us a call.

patriot equipment_pickup_local_nIf you’re coming to pick up a lift, you will need to bring a trailer with straps to secure the equipment. We will be able to tell you how big the trailer needs to be if you call us first. For your safety, our lifts cannot be loaded onto a car, truck or SUV.

For picking up a paint booth, you will need to make sure you have a trailer, flatbed or box truck that will be able to handle the crate size and hold at least 5,000 lbs. Again, we will be happy to assist you in planning your pickup prior to coming.

Drive safe, we can’t wait to see you soon!

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