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the NEW eagle equipment experience

sales team B&W

Meet the NEW Eagle (from Left to Right)

Wayne Piner, Eagle expert, sales and parts specialist
Julie Surprenant, Paint booth pro
Gina Gilchrist (on forklift), Dedicated to great customer care
Michelle Duncan, Inspiring coach & cheerleader for the team (clipboard and pom-poms not pictured)
Angela Brown, Committed to exceptional customer service
Fabiola Martinez, Energetic sales and customer service professional, Español sales
Bill Daliege, Sales rebel and equipment detail expert

Not Pictured: Rosy Gonzalez, Sales rock star and español sales
Eagle Equipment has been going through a revamp over the last 6 months to bring you, our customers, a stronger, better-informed, enhanced experience. We are taking our 50+ years in the industry and persisting to evolve and cultivate it. We refuse to just be content with what we have; we want to build upon it. To continuously attempt to make it better, to deliver EXCELLENCE.

We call it Eagle 2.0.

Both internally, and externally, we’re committed to providing the highest level of service with integrity. We want you to get to know us, and become part of our Eagle family.

We’re here to serve you. Let us know if we can do that better.

We’re so excited about the changes and we think that once you get to know the NEW Eagle, you’ll be too. Visit the freshly launched Eagle web site with loaded features and capabilities. You’ll just love adding things to your virtual cart. Soon, you’ll see even more new products added, so stay tuned for rousing Eagle items to buy.

Want to be the first to know? Join our Email list or follow us on Facebook.

 

 

 

What’s My Model Number on My Eagle Equipment?

What is a model number/serial number and do I need to know it?
Wayne Piner, Eagle Equipment Sales

Did you know that your new Eagle Equipment comes with a unique serial number and a model number? On the lifts, it should be visible on a plate on one of the columns. On the tire equipment, it is located on a plate on the back of the machine.

FullSizeRender FullSizeRender[1] FullSizeRender[2] FullSizeRender[4]Did you know that you should keep this information handy so that you can use it when you call us for replacement parts or if you have a warranty part that you need? If you can provide us with the model number when you call, we can assist you in a quick manner and get you the correct parts for your machine.

This also tells us if your equipment is from Eagle. We have customers call us all the time because their lift is unbranded, and they don’t know who to call! Your model number will tell us whom you should contact, if it’s not ours.

The serial number is unique to your piece of equipment. It helps us to manage inventory and track it from the manufacturer to your garage. The model is the style or type of equipment. Just like a car … you need to know the make and model for parts and service. When you go to a parts store to order brakes or get new wiper blades, you need your make and model. When you call Eagle, you need to know your model number and style (for example, a MTP-9A or a BRI ETC-550). This information tells us almost everything we need to assist you.

While people think all lifts are made equal and they are all manufactured from the same parts, this isn’t correct. The parts for your machine are not universal. They are unique to the model number.

Over the years, lifts and equipment have changed due to manufacturers and improvements in technology. The model number / serial number is vital to identify the correct part needed.

We are continually striving to improve our parts manuals and guides, so look for more helpful information to come!

Error 26 on the Eagle Wheel Balancer

Eagle Equipment currently sells 3 types of computer wheel balancers – the EB-1040, the EB-1070, and the EB-1090. Each of these tire balancers offer a different variety of balancing modes to fit the needs of the customer. From time to time, an issue may arise with your balancer. These issues can vary from having the hood open when trying to balance, or a computer PCB board going out. When this happens, the balancers are programmed to flash an ERROR code on the main screen. In the back of each balancer’s user manual, an ERROR code directory lists the problems you may encounter. The solutions to fix the balancer are also listed with the Error Codes.

Recently we have had a few of EB-1070 high-speed digital balancers flash an “ERROR 26” during the calibration process.  As with all of our balancers, each unit must be calibrated before the first use.This video shows you how to calibrate the EB-1070 wheel balancer.  

During the calibration process of the Eagle EB-1070 balancer, some customers see ERROR 26 when it is time to add the calibration weight to either the inside or outside of the wheel. ERROR 26 is a code that is easy to fix and can be done by the end user in a short amount of time.

ERROR 26 shows that there was a failed sensor on the balancing shaft. See diagram below.

error26_1What this means is that one of the sensors has come loose and is not allowing the main board to read it. To fix this issue, you have to remove the weight tray of the balancer and determine which sensor is loose. Once this determined, use an allen wrench and tighten the bolt that is holding the sensor on the shaft. It is important to not over tighten the loose sensor – the ball bearing should be able to rotate against the shaft, which will allow the board to read it. See the pics below of one of the sensors and its location on the shaft. Once this is reinstalled correctly, run through the calibration process again.

error 26_2error26_3As always, we’re hear to assist you in anyway we can. Give us a call! 800-336-2776!

 

Calibrate Your Wheel Balancer

Do you have Eagle Equipment’s EB-1040 or EB-1070 wheel balancer? Does it need to be calibrated?

You need to calibrate your balancer in one of three cases:

1. When you receive your new machine
2. If you replace the main computer board
3. The main reason a balancer needs to be re-calibrated is because it begins to “chase weight”. “Chasing weight” means the balancer continues to ask for more weight once the first weight is applied. At this point, the machine needs to be calibrated.

Here, Zach and Andy show you how to calibrate your Eagle EB-1040 and your Eagle EB-1070- it takes only a few minutes to get your balancer back in working order!

EB-1040

EB-1070

If you are having trouble, please give us a call at 800-336-2776 with any questions. We are happy to assist you.

Winter Weather and Your Shop Equipment

As we wait for another winter storm to hit, we are planning for snow, rain, ice, sleet and extremely low temperatures. While winter weather is normal, it seems to be a little cruel this year.

From more car accidents to traffic delays and school closing… this type of winter causes a lot of glitches that can delay our normal day-to-day life.

The Midwest, Northeast and Southeast parts of the country have encountered extremely cold temperatures, dropping well below freezing … pass the 0 degree mark.  Weather is out of our control, but protecting your wheel service equipment is not.

Something that you might not consider is that this coldness changes the performance of your equipment. Our wheel service equipment should not be used if the temperature is below 32 degrees. This type of cold increases the risk of the balancer’s computer board or the tire changer’s motor failing. While this is not a common issue, we have seen a rise in these types of problems this year because of the cold weather. If you live in an area where the temperatures are below freezing, you need to protect your equipment and move them to a warmer area to protect the computer boards on the balancer and the motor on the tire changer. Please take the necessary precautions to ensure that your equipment remains in service.

The South Gets Hit in 2014 Winter Weather Storm

Another major inconvenience this weather has caused our customers is shipping delays. We have all seen the pictures of the Atlanta area after the most recent ice storm to hit the south. That ice storm was so severe that it shut down every major road in and around Atlanta. This type of road closure will also cause all shipments, UPS or LTL to delay until the roads are cleared. Anytime you have winter storms that impact different parts of the country, it can delay even the smallest orders.

During the ordering process, communication is key to us. We keep an eye on your shipment and will notify you of any delays that will disrupt the delivery process. You won’t have to wonder where your order is. We do everything we can to deliver orders as promised, but once they leave our dock; it is out of our control. If you have any concerns about the delivery time of your product, please feel free to contact our customer service department for an update.

Now, go get your milk and your bread and get ready to build some snowmen!

Eagle’s Wheel Balancer Calibration Procedure

Mechanic and Tire ChangerOur service department has gotten a few calls lately asking how to calibrate their Eagle wheel balancer. It is important to read the operation manual before you start using any of Eagle Equipment’s service equipment. Eagle’s wheel balancers do not to be calibrated when you receive them. To allow our customers the ability to begin using their machine right away, our balancers are calibrated before they are shipped.

The main reason a balancer needs to be re-calibrated is because it begins to “chase weight”. “Chasing weight” means the balancer continues to ask for more weight once the first weight is applied. At this point, the machine needs to be calibrated.

Below is the Wheel Balancer Calibration instructions for models: EB-1040, EB-1070 and EB-1090. Follow these steps in order to properly calibrate your Eagle Wheel Balancer. Please call 1-800-336-2776 for any assistance. Continue reading Eagle’s Wheel Balancer Calibration Procedure

Do instructions ever seem like another language? Sometimes they are!

Hur man läser och förstår instruktionerna från Eagle Equipment

I spent the better half of last Saturday at the local IKEA store to purchase a bookshelf. IKEA is a Swedish-based company and has become quite popular in America, among other countries.  When you shop there, the product labels and descriptions are mostly in Swedish and include a lot of visual instructions.  But, you can get cool stuff at incredible prices … and it’s a great experience (complete with the most delicious Swedish meatballs in their cafeteria!)

When I got home and begun to put it together I realized the importance of good instructions for customers who have to set it up, in a language they can understand. To say I was a bit frustrated would be an understatement.  The picture-only instructions with warnings written in Swedish were not comprehensible to me.  How am I supposed to understand that? So, I did what I think anyone would have done…. I did my best and just hope it doesn’t topple over. Fingers crossed.IKEA instructions graphic

I began to look back on the manuals that Eagle Equipment provides our customers and feel like we do an exceptional job of helping you get your equipment up and running, or troubleshooting a problem, if ever one arises. We don’t just leave with you with some fun pictures to look at, but really useful stuff!

Everyday, Eagle Equipment Customer Service gets calls from customers who fail to even acknowledge the instructions. (Perhaps they assume they are similar to the IKEA ones and will be of no help, or perhaps they assume they know what they’re doing … until they don’t.) Either way, here are some examples of recent calls that would have been spared if the manuals were glanced at first. Failure to read the instructions can ruin your brand new machine.

“I’m having trouble calibrating my new Eagle wheel balancer.”
Answer is found on page 5 of the Operation manual: “The wheel balancer comes pre-calibrated from the factory. DO NOT calibrate the unit before using it.”

“My lift is shimmering or shaking when it goes up and down. Yes, I did use ATF.” Answer is found on page 17 of the Installation & Operation manual: “DO NOT USE ATF.”

As we are informed every day, there are professionals out there who have been installing lifts for years, and they know what they’re doing. However, times have changed. Product has changed. Most automotive lifts sold in the American market today are made in China. Some of these are wired differently than others. Some lifts are self-bleeding; some need to be manually bled. Some lifts use ATF; some do not. This is where the Installation and Operation instructions come in handy.

Why calibrate a brand new wheel balancer that doesn’t need it, or ruin the hydraulics of a brand new lift (and thereby voiding your warranty); rather than simply reading the instructions?

If you do know of a way that Eagle Equipment could improve their instructions, please let us know.

P.S.: Please post in the comments if you know what the title to this blog post says in English!

Wheel Balancer [GLO-1070] Changing from Grams to Ounces/Ounces to Grams

EB1070 grams to ounces conversionThere has been a change in procedure with the Eagle Equipment GLO-1070 wheel balancer and we would like to let you know about it. When changing from grams to ounces or ounces to grams, simply use the instructions below! Continue reading Wheel Balancer [GLO-1070] Changing from Grams to Ounces/Ounces to Grams

Fall Show

Fall Carlisle Show logo

Eagle Equipment attends automotive shows because they offer us an opportunity to do business face to face with our customers instead of over the phone or through e-mail.  Our team enjoys discussing car lifts, motorcycle lifts, tire changers, wheel balancers, and other automotive repair equipment.  Eagle has been in the automotive equipment business for almost 40 years and would love to share our product expertise with you.  Please be sure visit the Eagle Equipment booth to learn about our special show pricing.

Fall Carlisle Collector Car Swap Meet & Corral
Show Schedule:
September 29 – October 3, 2010
Carlisle Fairgrounds – Carlisle, PA
Look for us on Manufacturer’s Midway
www.carsatcarlisle.com

Customer Feedback

Eagle Equipment features well-engineered, long-lasting car lifts, wheel balancers, tire changers, and other automotive related products built to the highest standards.  When you order from Eagle, you can be assured of the most competitive prices, quality equipment, and unsurpassed service in the industry.  We respond quickly to new demands and we always welcome any type of input from our product users.

At Eagle Equipment our business is based on fulfilling the needs of our customers.  Our customers work hands-on in the world of automotive repair and they are some of the most creative and knowledgeable people in their fields.  Everyday they experience new materials, processes, and challenges.

If you are in need of a special product or have any suggestions, please contact our sales or customer service staff.  Eagle Equipment greatly appreciates your input and we look forward to exceeding your expectations.

Contact Eagle Equipment
800.336.2776

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