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What’s My Model Number on My Eagle Equipment?

What is a model number/serial number and do I need to know it?
Wayne Piner, Eagle Equipment Sales

Did you know that your new Eagle Equipment comes with a unique serial number and a model number? On the lifts, it should be visible on a plate on one of the columns. On the tire equipment, it is located on a plate on the back of the machine.

FullSizeRender FullSizeRender[1] FullSizeRender[2] FullSizeRender[4]Did you know that you should keep this information handy so that you can use it when you call us for replacement parts or if you have a warranty part that you need? If you can provide us with the model number when you call, we can assist you in a quick manner and get you the correct parts for your machine.

This also tells us if your equipment is from Eagle. We have customers call us all the time because their lift is unbranded, and they don’t know who to call! Your model number will tell us whom you should contact, if it’s not ours.

The serial number is unique to your piece of equipment. It helps us to manage inventory and track it from the manufacturer to your garage. The model is the style or type of equipment. Just like a car … you need to know the make and model for parts and service. When you go to a parts store to order brakes or get new wiper blades, you need your make and model. When you call Eagle, you need to know your model number and style (for example, a MTP-9A or a BRI ETC-550). This information tells us almost everything we need to assist you.

While people think all lifts are made equal and they are all manufactured from the same parts, this isn’t correct. The parts for your machine are not universal. They are unique to the model number.

Over the years, lifts and equipment have changed due to manufacturers and improvements in technology. The model number / serial number is vital to identify the correct part needed.

We are continually striving to improve our parts manuals and guides, so look for more helpful information to come!

Using the Mount / Dismount Head on The Eagle Tire Changer

Sometimes it’s the little things that can cause the most damage, like improper use of your equipment. With your Eagle Tire Changer, the proper positioning of your mount/demount head is essential so that damage doesn’t occur to the tire or rim.

With the cost of rim and tires these days, you do not want to have to pay a hundreds of dollars for a new rim or tire. Below is the proper way to adjust and position the mount head. This is a small part of maintaining your tire changer, but something that can prevent a major issue down the road. Continue reading Using the Mount / Dismount Head on The Eagle Tire Changer

HOW-TO: Change a Tire with a Tire Pressure Monitoring System (TPMS) Sensor (VIDEO)

TPMS-tire-pressureA tire pressure monitoring system (TPMS) is an electronic system designed to monitor the air pressure inside the pneumatic tires on various types of vehicles. TPMS monitors the actual air pressure inside each tire via a sensor mounted within the tire behind the air valve. TPMS report real-time tire-pressure information to the driver of the vehicle, either via a gauge, a pictogram display, or a simple low-pressure warning light (which is to represent a flattened tire with exclamation point).

standard-tpms-warning-signal

These systems were created for the luxury lines, with the first passenger vehicle to adopt it was the Porsche 959 in 1986. Since then, the system has proven that it can help you avoid traffic accidents due to under-inflated tires by early recognition of the malfunction of tires. It also increases overall fuel efficiency.

Continue reading HOW-TO: Change a Tire with a Tire Pressure Monitoring System (TPMS) Sensor (VIDEO)

Winter Weather and Your Shop Equipment

As we wait for another winter storm to hit, we are planning for snow, rain, ice, sleet and extremely low temperatures. While winter weather is normal, it seems to be a little cruel this year.

From more car accidents to traffic delays and school closing… this type of winter causes a lot of glitches that can delay our normal day-to-day life.

The Midwest, Northeast and Southeast parts of the country have encountered extremely cold temperatures, dropping well below freezing … pass the 0 degree mark.  Weather is out of our control, but protecting your wheel service equipment is not.

Something that you might not consider is that this coldness changes the performance of your equipment. Our wheel service equipment should not be used if the temperature is below 32 degrees. This type of cold increases the risk of the balancer’s computer board or the tire changer’s motor failing. While this is not a common issue, we have seen a rise in these types of problems this year because of the cold weather. If you live in an area where the temperatures are below freezing, you need to protect your equipment and move them to a warmer area to protect the computer boards on the balancer and the motor on the tire changer. Please take the necessary precautions to ensure that your equipment remains in service.

The South Gets Hit in 2014 Winter Weather Storm

Another major inconvenience this weather has caused our customers is shipping delays. We have all seen the pictures of the Atlanta area after the most recent ice storm to hit the south. That ice storm was so severe that it shut down every major road in and around Atlanta. This type of road closure will also cause all shipments, UPS or LTL to delay until the roads are cleared. Anytime you have winter storms that impact different parts of the country, it can delay even the smallest orders.

During the ordering process, communication is key to us. We keep an eye on your shipment and will notify you of any delays that will disrupt the delivery process. You won’t have to wonder where your order is. We do everything we can to deliver orders as promised, but once they leave our dock; it is out of our control. If you have any concerns about the delivery time of your product, please feel free to contact our customer service department for an update.

Now, go get your milk and your bread and get ready to build some snowmen!

NEW ETC-550 Eagle Tire Changer

Eagle ETC 550As the summer of 2013 ends and we begin to see the leaves changing for the Fall, Eagle Equipment is also changing. We have begun the transition of updating all of our wheel service equipment line. As the old saying goes, “out with the old, in with the new.” Over the next few weeks, everyone here at Eagle is excited to begin to introduce you to our new wheel service line.

Meet the new ETC-550 Eagle tire changer.

This changer will handle up to a 37” tire diameter and a max rim diameter of 24”. The ETC-550 turntable operates off a 110 volt, to give it a little more strength for the hard to remove tires. The rest of the ETC-550 is air operated – that includes the bead breaker, inflation box and bead blast.
Continue reading NEW ETC-550 Eagle Tire Changer

Do instructions ever seem like another language? Sometimes they are!

Hur man läser och förstår instruktionerna från Eagle Equipment

I spent the better half of last Saturday at the local IKEA store to purchase a bookshelf. IKEA is a Swedish-based company and has become quite popular in America, among other countries.  When you shop there, the product labels and descriptions are mostly in Swedish and include a lot of visual instructions.  But, you can get cool stuff at incredible prices … and it’s a great experience (complete with the most delicious Swedish meatballs in their cafeteria!)

When I got home and begun to put it together I realized the importance of good instructions for customers who have to set it up, in a language they can understand. To say I was a bit frustrated would be an understatement.  The picture-only instructions with warnings written in Swedish were not comprehensible to me.  How am I supposed to understand that? So, I did what I think anyone would have done…. I did my best and just hope it doesn’t topple over. Fingers crossed.IKEA instructions graphic

I began to look back on the manuals that Eagle Equipment provides our customers and feel like we do an exceptional job of helping you get your equipment up and running, or troubleshooting a problem, if ever one arises. We don’t just leave with you with some fun pictures to look at, but really useful stuff!

Everyday, Eagle Equipment Customer Service gets calls from customers who fail to even acknowledge the instructions. (Perhaps they assume they are similar to the IKEA ones and will be of no help, or perhaps they assume they know what they’re doing … until they don’t.) Either way, here are some examples of recent calls that would have been spared if the manuals were glanced at first. Failure to read the instructions can ruin your brand new machine.

“I’m having trouble calibrating my new Eagle wheel balancer.”
Answer is found on page 5 of the Operation manual: “The wheel balancer comes pre-calibrated from the factory. DO NOT calibrate the unit before using it.”

“My lift is shimmering or shaking when it goes up and down. Yes, I did use ATF.” Answer is found on page 17 of the Installation & Operation manual: “DO NOT USE ATF.”

As we are informed every day, there are professionals out there who have been installing lifts for years, and they know what they’re doing. However, times have changed. Product has changed. Most automotive lifts sold in the American market today are made in China. Some of these are wired differently than others. Some lifts are self-bleeding; some need to be manually bled. Some lifts use ATF; some do not. This is where the Installation and Operation instructions come in handy.

Why calibrate a brand new wheel balancer that doesn’t need it, or ruin the hydraulics of a brand new lift (and thereby voiding your warranty); rather than simply reading the instructions?

If you do know of a way that Eagle Equipment could improve their instructions, please let us know.

P.S.: Please post in the comments if you know what the title to this blog post says in English!

Fall Show

Fall Carlisle Show logo

Eagle Equipment attends automotive shows because they offer us an opportunity to do business face to face with our customers instead of over the phone or through e-mail.  Our team enjoys discussing car lifts, motorcycle lifts, tire changers, wheel balancers, and other automotive repair equipment.  Eagle has been in the automotive equipment business for almost 40 years and would love to share our product expertise with you.  Please be sure visit the Eagle Equipment booth to learn about our special show pricing.

Fall Carlisle Collector Car Swap Meet & Corral
Show Schedule:
September 29 – October 3, 2010
Carlisle Fairgrounds – Carlisle, PA
Look for us on Manufacturer’s Midway
www.carsatcarlisle.com

Customer Feedback

Eagle Equipment features well-engineered, long-lasting car lifts, wheel balancers, tire changers, and other automotive related products built to the highest standards.  When you order from Eagle, you can be assured of the most competitive prices, quality equipment, and unsurpassed service in the industry.  We respond quickly to new demands and we always welcome any type of input from our product users.

At Eagle Equipment our business is based on fulfilling the needs of our customers.  Our customers work hands-on in the world of automotive repair and they are some of the most creative and knowledgeable people in their fields.  Everyday they experience new materials, processes, and challenges.

If you are in need of a special product or have any suggestions, please contact our sales or customer service staff.  Eagle Equipment greatly appreciates your input and we look forward to exceeding your expectations.

Contact Eagle Equipment
800.336.2776

Troubleshooting Tire Equipment

Air Leaks

Tire Changer Air Leak Troubleshooting Chart

 

 

 

Before attempting to adjust or repair a tire changer, always disconnect the unit from its power source.  It is also important to make sure all compressed air is evacuated from the machine before proceeding with maintenance.  When replacement parts are necessary, use only authorized parts from your distributor.

Please contact Eagle Equipment for more information on troubleshooting
tire equipment.
800-336-2776

Guidelines for Receiving Freight

Eagle Equipment’s products are designed to be shipped via common carrier freight lines and we recommend that customers pick up their products at a freight terminal.  Having a product shipped to a business address or freight terminal is also less expensive than shipping to a residential address because of carrier restrictions on residential delivery.  Freight companies have terminals located throughout the USA and our sales team will help find the one closest to you.  Eagle does everything possible to ensure the timely arrival of your automotive shop equipment.  Customer service will call you after your order has shipped with an estimate as to when you should receive your equipment, but we cannot guarantee it will be delivered on this date.  After a product leaves the warehouse, the delivery process becomes the responsibility of the freight carrier.

Once the product arrives at the freight terminal, the dispatcher will contact you to arrange a pick up time.  Any and all products should be picked up within 48 hours of this notice.  One of the benefits of receiving freight at a terminal is having their staff to load the product onto your trailer or truck. When freight is received at a business or residential address it is always the customer’s responsibility to unload the product from the back of the truck.  Sometimes two people can unload the equipment by themselves.  However, lift gates, forklifts, roll back trucks, or similar equipment will often be needed in order to complete this task.  Lift gates can be used for unloading products such as tire equipment and motorcycle lifts.  Larger equipment such as two post and four post car lifts require a forklift to offload from the truck.  Lifts will also require a trailer to be transported to their final destination.

For convenience, we will allow customers to pick up their equipment from our warehouse within the following guidelines.

Customer Pick-Up Guide Lines

  1. All orders picked up will be subject to applicable North Carolina sales tax unless buyer has provided a NC Sales Tax Exemption Certificate.
  2. Customers are not allowed in the warehouse area without a salesperson.  Customers may not assist or interfere with the loading of the equipment.
  3. Customer is responsible for any damages to the equipment and/or their vehicle resulting from the loading and transporting of the equipment.
  4. Vehicle weight restrictions will be strictly observed.  Customers may be asked to provide weight restriction information on trailers.
  5. Eagle recommends side loading of lifts onto vehicles.  When this is not possible, the equipment will be rear loaded.  Eagle will make its best effort to center the load weight.  However, customers will be responsible for any shifting or falling of equipment or off-centered load that results in damage.
  6. Equipment will only be loaded right side up.
  7. Customers are responsible for strapping down their equipment on the vehicle.  No load will be allowed to leave the premises without being strapped down.
  8. Pick up vehicles must have sufficient width and length to insure that the equipment does not protrude illegally from the vehicle.  Trucks with tailgates must be able to fully close the tailgate with the equipment inside.
  9. Lifts will not be loaded onto pick-up trucks.
  10. Equipment will not be loaded onto vehicles that appear to be unsafe or lack proper equipment.  This will be determined at the sole discretion of the Eagle warehouse supervisor.

These requirements have been established to help insure the safety of you, your vehicle, and your equipment.  If your vehicle does not meet the above requirements, we suggest that you let our logistics department obtain the best shipping quote possible for your equipment.

Please call Eagle Equipment at 1-800-336-2776 for more information on receiving freight.

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