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Do instructions ever seem like another language? Sometimes they are!

Hur man läser och förstår instruktionerna från Eagle Equipment

I spent the better half of last Saturday at the local IKEA store to purchase a bookshelf. IKEA is a Swedish-based company and has become quite popular in America, among other countries.  When you shop there, the product labels and descriptions are mostly in Swedish and include a lot of visual instructions.  But, you can get cool stuff at incredible prices … and it’s a great experience (complete with the most delicious Swedish meatballs in their cafeteria!)

When I got home and begun to put it together I realized the importance of good instructions for customers who have to set it up, in a language they can understand. To say I was a bit frustrated would be an understatement.  The picture-only instructions with warnings written in Swedish were not comprehensible to me.  How am I supposed to understand that? So, I did what I think anyone would have done…. I did my best and just hope it doesn’t topple over. Fingers crossed.IKEA instructions graphic

I began to look back on the manuals that Eagle Equipment provides our customers and feel like we do an exceptional job of helping you get your equipment up and running, or troubleshooting a problem, if ever one arises. We don’t just leave with you with some fun pictures to look at, but really useful stuff!

Everyday, Eagle Equipment Customer Service gets calls from customers who fail to even acknowledge the instructions. (Perhaps they assume they are similar to the IKEA ones and will be of no help, or perhaps they assume they know what they’re doing … until they don’t.) Either way, here are some examples of recent calls that would have been spared if the manuals were glanced at first. Failure to read the instructions can ruin your brand new machine.

“I’m having trouble calibrating my new Eagle wheel balancer.”
Answer is found on page 5 of the Operation manual: “The wheel balancer comes pre-calibrated from the factory. DO NOT calibrate the unit before using it.”

“My lift is shimmering or shaking when it goes up and down. Yes, I did use ATF.” Answer is found on page 17 of the Installation & Operation manual: “DO NOT USE ATF.”

As we are informed every day, there are professionals out there who have been installing lifts for years, and they know what they’re doing. However, times have changed. Product has changed. Most automotive lifts sold in the American market today are made in China. Some of these are wired differently than others. Some lifts are self-bleeding; some need to be manually bled. Some lifts use ATF; some do not. This is where the Installation and Operation instructions come in handy.

Why calibrate a brand new wheel balancer that doesn’t need it, or ruin the hydraulics of a brand new lift (and thereby voiding your warranty); rather than simply reading the instructions?

If you do know of a way that Eagle Equipment could improve their instructions, please let us know.

P.S.: Please post in the comments if you know what the title to this blog post says in English!

Fall Show

Fall Carlisle Show logo

Eagle Equipment attends automotive shows because they offer us an opportunity to do business face to face with our customers instead of over the phone or through e-mail.  Our team enjoys discussing car lifts, motorcycle lifts, tire changers, wheel balancers, and other automotive repair equipment.  Eagle has been in the automotive equipment business for almost 40 years and would love to share our product expertise with you.  Please be sure visit the Eagle Equipment booth to learn about our special show pricing.

Fall Carlisle Collector Car Swap Meet & Corral
Show Schedule:
September 29 – October 3, 2010
Carlisle Fairgrounds – Carlisle, PA
Look for us on Manufacturer’s Midway
www.carsatcarlisle.com

Car Lifts in In Stock – Buy NOW before Prices Increase

Eagle Equipment has 2 post car lifts, 4 post car lifts, heavy duty auto lifts, and storage/service auto lifts IN STOCK in our North Carolina warehouse.  These car lifts are ready to be shipped to you and will arrive at your auto body repair shop in just a few days.

Steel and freight prices are increasing in the very near future and, as such, we, along with our competitors, will be forced to increase prices.

We want you to get the best deal for your money.
Buy our “In Stock and Ready to Ship” automotive lifts today!

Call 1-800-336-2776 or visit our website www.EagleEquip.com

 

Customer Feedback

Eagle Equipment features well-engineered, long-lasting car lifts, wheel balancers, tire changers, and other automotive related products built to the highest standards.  When you order from Eagle, you can be assured of the most competitive prices, quality equipment, and unsurpassed service in the industry.  We respond quickly to new demands and we always welcome any type of input from our product users.

At Eagle Equipment our business is based on fulfilling the needs of our customers.  Our customers work hands-on in the world of automotive repair and they are some of the most creative and knowledgeable people in their fields.  Everyday they experience new materials, processes, and challenges.

If you are in need of a special product or have any suggestions, please contact our sales or customer service staff.  Eagle Equipment greatly appreciates your input and we look forward to exceeding your expectations.

Contact Eagle Equipment
800.336.2776

Troubleshooting Tire Equipment

Air Leaks

Tire Changer Air Leak Troubleshooting Chart

 

 

 

Before attempting to adjust or repair a tire changer, always disconnect the unit from its power source.  It is also important to make sure all compressed air is evacuated from the machine before proceeding with maintenance.  When replacement parts are necessary, use only authorized parts from your distributor.

Please contact Eagle Equipment for more information on troubleshooting
tire equipment.
800-336-2776

Guidelines for Receiving Freight

Eagle Equipment’s products are designed to be shipped via common carrier freight lines and we recommend that customers pick up their products at a freight terminal.  Having a product shipped to a business address or freight terminal is also less expensive than shipping to a residential address because of carrier restrictions on residential delivery.  Freight companies have terminals located throughout the USA and our sales team will help find the one closest to you.  Eagle does everything possible to ensure the timely arrival of your automotive shop equipment.  Customer service will call you after your order has shipped with an estimate as to when you should receive your equipment, but we cannot guarantee it will be delivered on this date.  After a product leaves the warehouse, the delivery process becomes the responsibility of the freight carrier.

Once the product arrives at the freight terminal, the dispatcher will contact you to arrange a pick up time.  Any and all products should be picked up within 48 hours of this notice.  One of the benefits of receiving freight at a terminal is having their staff to load the product onto your trailer or truck. When freight is received at a business or residential address it is always the customer’s responsibility to unload the product from the back of the truck.  Sometimes two people can unload the equipment by themselves.  However, lift gates, forklifts, roll back trucks, or similar equipment will often be needed in order to complete this task.  Lift gates can be used for unloading products such as tire equipment and motorcycle lifts.  Larger equipment such as two post and four post car lifts require a forklift to offload from the truck.  Lifts will also require a trailer to be transported to their final destination.

For convenience, we will allow customers to pick up their equipment from our warehouse within the following guidelines.

Customer Pick-Up Guide Lines

  1. All orders picked up will be subject to applicable North Carolina sales tax unless buyer has provided a NC Sales Tax Exemption Certificate.
  2. Customers are not allowed in the warehouse area without a salesperson.  Customers may not assist or interfere with the loading of the equipment.
  3. Customer is responsible for any damages to the equipment and/or their vehicle resulting from the loading and transporting of the equipment.
  4. Vehicle weight restrictions will be strictly observed.  Customers may be asked to provide weight restriction information on trailers.
  5. Eagle recommends side loading of lifts onto vehicles.  When this is not possible, the equipment will be rear loaded.  Eagle will make its best effort to center the load weight.  However, customers will be responsible for any shifting or falling of equipment or off-centered load that results in damage.
  6. Equipment will only be loaded right side up.
  7. Customers are responsible for strapping down their equipment on the vehicle.  No load will be allowed to leave the premises without being strapped down.
  8. Pick up vehicles must have sufficient width and length to insure that the equipment does not protrude illegally from the vehicle.  Trucks with tailgates must be able to fully close the tailgate with the equipment inside.
  9. Lifts will not be loaded onto pick-up trucks.
  10. Equipment will not be loaded onto vehicles that appear to be unsafe or lack proper equipment.  This will be determined at the sole discretion of the Eagle warehouse supervisor.

These requirements have been established to help insure the safety of you, your vehicle, and your equipment.  If your vehicle does not meet the above requirements, we suggest that you let our logistics department obtain the best shipping quote possible for your equipment.

Please call Eagle Equipment at 1-800-336-2776 for more information on receiving freight.

Bill of Lading and Freight Claim

At Eagle Equipment we do everything we can to ensure the safe and timely delivery of your automotive repair equipment, but we recommend you inspect your merchandise thoroughly before signing the Bill of Lading.

Eagle Equipment creates a Bill of Lading (BOL).  When the freight company arrives at our loading dock, the driver is responsible for inspecting all items before they are loaded.  Inspection includes documenting the number of items, the weight of each item, the condition of the items, and the packaging (crating).  The driver has the right to refuse shipment if it does not meet specifications.  Once the driver signs the Bill of Lading the equipment becomes property of the freight company.  The equipment remains property of the freight company until the customer signs the Bill of Lading.  Upon delivery the customer is responsible for inspecting the equipment carefully for any type of damage.  Customers should ask the driver to inspect the shipment with them.  A description of any damage should be written on both the customer’s copy and the freight carrier’s copy of the Bill of Lading prior to signing for the receipt of equipment.  If the customer finds the damage is excessive they may refuse the shipment by not signing the Bill of Lading.  Avoid hidden or concealed damage by opening all packages in the presence of the delivery driver and inspect the contents carefully.  If this is not possible at the time of delivery do not move the packages until they have been inspected.  The National Motor Freight Traffic Association guidelines allow 15 days for hidden damage freight claims to be filed.  The customer is responsible for noting damage on the Bill of Lading, notifying the carrier, and filing freight damage claims.

Guidelines for filing a freight claim:
Regular freight claims should be filed within the required nine-month time period.
Hidden damage freight claims and shortage claims should be filed within 15 days of delivery.
Collect the required documents to support your claim:

  1. Standard claim form from the carrier with the claim amount
  2. Invoice copy with the amount paid
  3. Bill of Lading copy
  4. Packing slip copy

Eagle Equipment will assist our customers with the freight claim process by furnishing the correct contact information.  In the end your claim and all supporting documentation should be sent to the freight carrier for payment.

Lift Selection for Load Capacity

The maximum load limit of a lift is one of the primary considerations in the buying process.  Automotive lifts are available in several weight limit ratings from as low as 7,000 pounds up to 18,000 pounds.

When purchasing a non-ETL certified lift it is important to know that the weight limit of the lift is the maximum load based on the strength of the steel in the lift and the stress placed upon the lift.  For this reason, Eagle recommends that the gross vehicle weight (GVW) of the vehicle being lifted be no more than 80 to 85% of the maximum lift load.  This allows a safety factor for cargo, fuel, and any other weight impacting factors.  The table below shows recommended maximum GVW for non-ETL certified lifts.

–  7,000 lb. lift                  5,600 to  6,000 GVW
–  8,000 lb. lift                  6,400 to  6,800 GVW
–  9,000 lb. lift                  7,200 to  7,700 GVW
-10,000 lb. lift                  8,000 to  8,500 GVW
-11,000 lb. lift                  8,800 to  9,400 GVW
-12,000 lb. lift                  9,600 to 10,300 GVW
-14,000 lb. lift                11,200 to 12,000 GVW
-15,000 lb. lift                12,000 to 12,800 GVW
-18,000 lb. lift                14,400 to 15,300 GVW

To earn an ETL certification, a lift must be capable of lifting a load above the weight limit of the lift.  Therefore, an ETL certified 10,000 pound lift can safely lift a vehicle with a GVW of 10,000 pounds.  The safety factor for cargo, fuel, etc. has been accounted for by the ETL testing process.

Determine the lift weight rating needed by evaluating the types of vehicles that will be lifted. GVW’s are available over the internet.  One rule of thumb is to over estimate your needs to insure that the lift purchased will do the job.

Eagle Equipment-Spring Show Schedule

Eagle Equipment attends automotive shows because they offer us an opportunity to do business face to face with our customers instead of over the phone or through e-mail.  Our team enjoys discussing car lifts, motorcycle lifts, tire changers, wheel balancers, and other automotive repair equipment.  Eagle has been in the automotive equipment business for almost 40 years and would love to share our product expertise with you.  Please be sure visit the Eagle Equipment booth to learn about our special show pricing.

Show Schedule:
April 8-11, 2010
Charlotte Auto Fair Fall Show
Lowe’s Motor Speedway – Charlotte, NC
www.charlotte-autofair.com

April 21-25, 2010
Spring Carlisle Collector Car Swap Meet & Corral
Carlisle Fairgrounds – Carlisle, PA
www.carsatcarlisle.com

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