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Eagle Equipment-Spring Show Schedule

Eagle Equipment attends automotive shows because they offer us an opportunity to do business face to face with our customers instead of over the phone or through e-mail.  Our team enjoys discussing car lifts, motorcycle lifts, tire changers, wheel balancers, and other automotive repair equipment.  Eagle has been in the automotive equipment business for almost 40 years and would love to share our product expertise with you.  Please be sure visit the Eagle Equipment booth to learn about our special show pricing.

Show Schedule:
April 8-11, 2010
Charlotte Auto Fair Fall Show
Lowe’s Motor Speedway – Charlotte, NC
www.charlotte-autofair.com

April 21-25, 2010
Spring Carlisle Collector Car Swap Meet & Corral
Carlisle Fairgrounds – Carlisle, PA
www.carsatcarlisle.com

Free Freight Misconception

The old saying, “There is no such thing as a free lunch”, supports the concept that you cannot get “something for nothing.”  Many online businesses advertise “free freight” so consumers will believe they are getting a great deal.  Merchants are actually just hiding shipping and freight charges by marking up the price of the product.  Shipping and freight providers expect to be paid for their services which include palletizing, packing, loading, transporting, documentation, insurance, and unloading.  These services can account for up to 50% of a product’s cost and it is you, the consumer, who pays for this whether it is added separately or included in the product price.

Eagle Equipment chooses to itemize these charges to be upfront with our customers.  We will do everything we can to offer the best freight pricing without lowering our standards.  Our shipping department makes every effort to ship your car lift or tire equipment in a manner that allows for easy offloading, which includes arranging a carrier and extending the discounts provided to us by our shipping partners.  When possible, a flatbed is used to transport larger automotive repair equipment.

We also take pride in offering “great customer service” which includes accessibility, product knowledge, support, and innovation.  So, when you are shopping for a car lift, wheel balancer, tire changer, or auto repair tools and equipment, make sure you do your research.  Free freight may seem like a bargain at first, but in the end products with free freight may not provide the value anticipated by consumers.

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Eagle Equipment at the Good Guys Car Show

Come by and visit Eagle Equipment at the 16th annual Good Guys Southeast National Car Show.  The show will be held from Oct 30th through Nov 1st at the Lowe’s Motor Speedway in Charlotte, NC.

Eagle Equipment will be in Booth #40 so come by for show specials.  Ask for Andy!

 

AUTOMOTIVE EQUIPMENT PICK-UP GUIDELINES

 

Our products are designed to be shipped via common carrier freight lines and this is the shipping method that we recommend. However, for convenience, we will allow customers to pick up their automotive equipment within the following guidelines:

1. All orders picked up will be subject to applicable North Carolina sales tax unless buyer has provided a NC Sales Tax Exemption Certificate.

2. Customers are not allowed in the warehouse area without a salesperson. Customers may not assist or interfere with the loading of the auto equipment.

3. Customer is responsible for any damages to the equipment and/or their vehicle resulting from the loading and transporting of the equipment.

4. Vehicle weight restrictions will be strictly observed. Customer may be asked to provide weight restriction information on trailers.

5. Eagle recommends side loading of car lifts onto vehicles. When this is not possible, the automotive equipment will be rear loaded. Eagle will make its best effort to center the load weight. However, customer will be responsible for any shifting or falling of equipment or off-centered load that results in damage.

6. Equipment will only be loaded right side up.

7. Customers are responsible for strapping down their equipment on the vehicle.  No load will be allowed to leave the premises without being strapped down.

8. Pick up vehicles must have sufficient width and length to insure that the equipment does not protrude illegally from the vehicle. Trucks with tailgates must be able to fully close the tailgate with the equipment inside.

9. Car lifts will not be loaded onto pick-up trucks.

10. Automotive equipment will not be loaded onto vehicles that appear to be unsafe or lack proper equipment. This will be determined at the sole discretion of the Eagle warehouse supervisor.

These requirements have been established to help insure the safety of you, your vehicle, and your equipment. If your vehicle does not meet the above requirements, we suggest that you let our logistics department obtain the best shipping quote possible for your equipment.

I have read, understand, and agree to the requirements above:

Signature: __________________________________________ Date: ________________________

Customer vehicle inspected and loaded by: ____________________________________

Receiving Your Shipment of a Car Lift, Tire Changer, Wheel Balancer, Spray Booth or Auto Body Shop Supplies

Thank you for choosing Eagle Equipment for your automotive equipment needs.  Whether your order ships UPS, LTL (Less Than Load, i.e.  Estes, FedEx ), below are a few tips to make receipt of your car lift, tire changer, brake lathe, wheel balancer, spray booth or other auto body shop supplies as easy as possible.

Our shipping department makes every effort to ship your order in a manner that allows for easy offloading, including arranging a carrier and extending the discounts provided to us by our shipping partners. When possible, a flatbed is used to transport larger items.

If your order consists of a product(s) that ships LTL, you are responsible for offloading. Please note there are additional charges for residential delivery, delivery to construction sites, college campuses, etc. If you are unsure as to whether you have a special circumstance, contact Eagle Equipment’s Customer Service department prior to the shipment of your order and we will gladly assist you with special handling.

We will contact you the morning following shipment to advise you of the estimated delivery date, as well as other pertinent order information.  If you require a specific delivery time, we will provide you with a tracking/PRO number and the phone number of the delivering terminal.  The dispatcher will then schedule the delivery at your convenience.

A car lift, tire changer, brake lathe, wheel balancer, spray booth or other large auto body shop supplies may require the use of a forklift and are too large for the use of a truck with a lift gate.  A lift gate can be used to offload items such as; tire changers/balancers, power pullers and ductwork.  In addition, certain paint spray booths are shipped in special large crates that require the use of a forklift with extensions to support the extra weight.

Careful inspection is required in order to make sure your order has not sustained any damage during transit.  Upon delivery, please visually inspect the external packaging for any crushed corners, loose box flaps, broken straps, retaping etc.  While you have the right to refuse any shipment you feel is damaged, we ask that you accept delivery and notate possible damage on the delivery receipt. IF THE DAMAGE IS EXTENSIVE, YOU MAY CALL US WHILE THE DRIVER STANDS BY, TO DETERMINE IF THE SHIPMENT SHOULD BE REFUSED. We recommend that you make a copy of the delivery receipt for your records.

Please retain all shipping containers and internal packaging, as it is likely an inspection will be required if your order arrives damaged. Call us immediately and we will instruct you on what to do, should your unit require replacement. We may ask you to take pictures using your cell phone or a digital camera and forward them to us.  Photos are a great way for us to expedite the process of filing a damage claim if necessary. Rest assured that should a replacement be needed, we will handle it as quickly as possible.

Smaller items that are shipped via UPS or FedEx Ground may not require a signature.  If delivery is attempted for packages requiring a signature and no one is there to sign, two more attempts will be made before the package is returned to its origination. If an order is returned to its point of origination and you want it reshipped, you will be billed for the outbound shipping charge.

While every effort is made to ensure your order ships correctly, from time to time, errors occur.  PLEASE REPORT ALL SHORTAGES AND/OR DEFECTS TO US WITHIN SEVEN (7) DAYS OF RECEIPT.  FOR AN EASY INVENTORY OF PAINT BOOTH COMPONENTS, REFER TO THE BILL OF MATERIALS LOCATED APPROXIMATELY HALF WAY THROUGH THE INSTALLATION MANUAL. THIS DOCUMENT LISTS ALL COMPONENTS ACCORDING TO QUANTITY, DESCRIPTION AND PART NUMBER.

AFTER SEVEN DAYS, YOU WILL BE CHARGED OUTBOUND SHIPPING FOR ANY ITEM(S) RESHIPPED.

Please feel free to contact us. We are here to ensure your experience with us is a pleasant one.  Again, thank you for choosing Eagle Equipment.

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