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TAKE A LOAD OFF! Unloading Your Equipment.

Tire Changer Shipping BoxesSometimes that’s easier said then done. In this case, it doesn’t have to be difficult; it just requires a little pre-planning on your part. To help you, our customers, avoid issues when your equipment is delivered, here are some things you need to know and prepare for.

Some folks don’t realize that when they order a piece of equipment, that they are responsible for getting their equipment off of the truck when it’s delivered. (Yes, you will need to have a plan for how to get it off that truck). Freight carriers will not off-load the equipment for you.

To help, we can order you a lift gate that will bring your equipment to the ground for easier transport.  Usually, this is the most helpful on shipments containing tire equipment.  We need to know at the time of order that you would like to have a lift gate added to your freight details, as freight trucks do not always come with them and we want to make sure your equipment gets put on the truck with a lift gate! Note: Even with a lift gate, you are still responsible for getting it off the lift gate and into your shop.  Paint Booth Packing Crates

Most equipment requires a forklift, wrecker or roll back to off-load equipment because of the weight and dimensions of the shipment. Our lifts weigh 1500 lbs + and are 10’ or more in length. Our paint booths are packages in crates.  Many of these will not fit on a lift gate due to the dimensions on the crate (many of the crates are 6’ H x 10’ L and 4’ W).

Watch a video on how you can unload your lift if you have a roll back.

Watch a video on how you can unload your paint booth if you have a roll back.

We give you these details when you place your order as well as when we call you with your shipping confirmation. We are eager to help you, just give our customer service department a call at 1-800-336-2776.

Protect Yourself Against Damaged Shipments

Fragile packing labelAt Eagle Equipment, we take care to package your order so that it will arrive in the condition it was shipped in. We include many labels and warnings instructing everyone handling it to move it with care.

That is not always the case, and products get damaged by the shipping companies in transit. We recently had a truck that had Eagle lifts on it involved in an accident and the lifts were damaged. Accidents happen, but you shouldn’t have to pay for it, or accept a damaged product. Here is how you can easily protect yourself from a shipping hassle and damaged goods.

Inspect every piece of equipment before signing the delivery ticket! Make the driver wait if they have to. If something is damaged, you must notate the ticket as “damaged” before the driver leaves. If you fail to do this, it is very hard to prove to the freight companies that they are responsible for the damaged shipment. Eagle Equipment is not held responsible for any shipping damage to all products shipped FOB. If you inspect your equipment and it is damaged, it is much easier to replace your product.

Please call our Customer Service Team with any questions!

This is what a lift should look like:

lift packaging

This is what our tire changers should look like:

tire changers packagingThis is what our paint booths should look like:

Paint Booth CratesHere are some examples of a lift that has damage from the shipping company in transport:damaged lift 3

damaged liftdamaged lift 4damaged car lift

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