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Guidelines for Receiving Freight

Eagle Equipment’s products are designed to be shipped via common carrier freight lines and we recommend that customers pick up their products at a freight terminal.  Having a product shipped to a business address or freight terminal is also less expensive than shipping to a residential address because of carrier restrictions on residential delivery.  Freight companies have terminals located throughout the USA and our sales team will help find the one closest to you.  Eagle does everything possible to ensure the timely arrival of your automotive shop equipment.  Customer service will call you after your order has shipped with an estimate as to when you should receive your equipment, but we cannot guarantee it will be delivered on this date.  After a product leaves the warehouse, the delivery process becomes the responsibility of the freight carrier.

Once the product arrives at the freight terminal, the dispatcher will contact you to arrange a pick up time.  Any and all products should be picked up within 48 hours of this notice.  One of the benefits of receiving freight at a terminal is having their staff to load the product onto your trailer or truck. When freight is received at a business or residential address it is always the customer’s responsibility to unload the product from the back of the truck.  Sometimes two people can unload the equipment by themselves.  However, lift gates, forklifts, roll back trucks, or similar equipment will often be needed in order to complete this task.  Lift gates can be used for unloading products such as tire equipment and motorcycle lifts.  Larger equipment such as two post and four post car lifts require a forklift to offload from the truck.  Lifts will also require a trailer to be transported to their final destination.

For convenience, we will allow customers to pick up their equipment from our warehouse within the following guidelines.

Customer Pick-Up Guide Lines

  1. All orders picked up will be subject to applicable North Carolina sales tax unless buyer has provided a NC Sales Tax Exemption Certificate.
  2. Customers are not allowed in the warehouse area without a salesperson.  Customers may not assist or interfere with the loading of the equipment.
  3. Customer is responsible for any damages to the equipment and/or their vehicle resulting from the loading and transporting of the equipment.
  4. Vehicle weight restrictions will be strictly observed.  Customers may be asked to provide weight restriction information on trailers.
  5. Eagle recommends side loading of lifts onto vehicles.  When this is not possible, the equipment will be rear loaded.  Eagle will make its best effort to center the load weight.  However, customers will be responsible for any shifting or falling of equipment or off-centered load that results in damage.
  6. Equipment will only be loaded right side up.
  7. Customers are responsible for strapping down their equipment on the vehicle.  No load will be allowed to leave the premises without being strapped down.
  8. Pick up vehicles must have sufficient width and length to insure that the equipment does not protrude illegally from the vehicle.  Trucks with tailgates must be able to fully close the tailgate with the equipment inside.
  9. Lifts will not be loaded onto pick-up trucks.
  10. Equipment will not be loaded onto vehicles that appear to be unsafe or lack proper equipment.  This will be determined at the sole discretion of the Eagle warehouse supervisor.

These requirements have been established to help insure the safety of you, your vehicle, and your equipment.  If your vehicle does not meet the above requirements, we suggest that you let our logistics department obtain the best shipping quote possible for your equipment.

Please call Eagle Equipment at 1-800-336-2776 for more information on receiving freight.

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