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Customer Pick Ups: What You Need to Know

You’ve finally purchased that paint booth or lift for your business. You’ve decided that since you are close enough to Greensboro, North Carolina …. You will just pick up your order to save on shipping costs (plus, you want that extra $50 off that we’ll give you for picking it up.) We love customer pick ups.

We’re excited that you want to come visit us to pick up your order. We’re already looking forward to meeting you. But, before you come see us, make sure you have everything you’ll need to pickup your order and get on your way back home in a jiffy.

#1: MAKE SURE WE KNOW YOU’RE COMING. You can stop in and see us anytime during regular business hours, but if you are picking up an order, call before you come to allow us to get your equipment order ready for load up. If it’s a paint booth, we’ll need a little more time to verify that the booth will be completed by the date you would like to pick it up.

# 2: IDENTIFICATION. Upon arrival make sure that you have a form of identification, and stop at the front desk where our receptionist can verify your order. You’ll need to sign off on our customer pick-up form.

#3: PAYMENT. You may pay over the phone or you can plan to pay when you pickup your order. We accept cash, money orders and most major credit cards.

#4: SAY HELLO! We always want to put a face with a voice, so make sure that you ask for your sales rep so that we can thank you personally for purchasing from our company.

shipping departmentOur Shipping Department Would love to Load it Up for You!

#4: LOAD UP! You’ll be given instructions to pull up to our receiving dock where we will load you up. Make sure you bring the correct vehicle and straps to secure the equipment! If you don’t know what you will need, give us a call.

patriot equipment_pickup_local_nIf you’re coming to pick up a lift, you will need to bring a trailer with straps to secure the equipment. We will be able to tell you how big the trailer needs to be if you call us first. For your safety, our lifts cannot be loaded onto a car, truck or SUV.

For picking up a paint booth, you will need to make sure you have a trailer, flatbed or box truck that will be able to handle the crate size and hold at least 5,000 lbs. Again, we will be happy to assist you in planning your pickup prior to coming.

Drive safe, we can’t wait to see you soon!

What’s My Model Number on My Eagle Equipment?

What is a model number/serial number and do I need to know it?
Wayne Piner, Eagle Equipment Sales

Did you know that your new Eagle Equipment comes with a unique serial number and a model number? On the lifts, it should be visible on a plate on one of the columns. On the tire equipment, it is located on a plate on the back of the machine.

FullSizeRender FullSizeRender[1] FullSizeRender[2] FullSizeRender[4]Did you know that you should keep this information handy so that you can use it when you call us for replacement parts or if you have a warranty part that you need? If you can provide us with the model number when you call, we can assist you in a quick manner and get you the correct parts for your machine.

This also tells us if your equipment is from Eagle. We have customers call us all the time because their lift is unbranded, and they don’t know who to call! Your model number will tell us whom you should contact, if it’s not ours.

The serial number is unique to your piece of equipment. It helps us to manage inventory and track it from the manufacturer to your garage. The model is the style or type of equipment. Just like a car … you need to know the make and model for parts and service. When you go to a parts store to order brakes or get new wiper blades, you need your make and model. When you call Eagle, you need to know your model number and style (for example, a MTP-9A or a BRI ETC-550). This information tells us almost everything we need to assist you.

While people think all lifts are made equal and they are all manufactured from the same parts, this isn’t correct. The parts for your machine are not universal. They are unique to the model number.

Over the years, lifts and equipment have changed due to manufacturers and improvements in technology. The model number / serial number is vital to identify the correct part needed.

We are continually striving to improve our parts manuals and guides, so look for more helpful information to come!

Customer Testimonial: “Eagle Equipment is First Class … “

Our corporate mission statement is: “Delivering Excellence to the Automotive and Painting Industries. Every Product. Every Customer. Every Day.”

When we get to work and find an unsolicited email waiting in our inbox, our hearts are filled with joy that a customer took the time to take photos and write his thanks to our team. This is why we do what we do…. and do it with passion for our customers. We hope you enjoy your new Eagle lift Mr. Sunner! Thank you for the kind words.

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OLYMPUS DIGITAL CAMERA

First, I want to thank all of you at Standard Tools for the decals you sent me for my lift. It’s much nicer walking into the shop seeing the Eagle Logo as soon as you come in.

Second, I have to tell you that I absolutely love this MTP-9A lift.

I was able to do the installation myself, with some help from some friends to lift the posts into position. The instructions that came with the unit were clear, simple, and walked me through the process step-by-step. I bought this lift after doing a lot of research on what is available and at what price. No doubt, Eagle offered the best bang for the buck.

The use is primarily for my personal vehicles and as a hobbyist. I installed it in February 2015 and have used it quite extensively since. I worked in a professional garage for eight years as an auto mechanic, so, I’m familiar with two post above ground lifts.

I can say first hand, this Eagle Lift is Superior in Quality, Safety and Performance to the lifts in the garage where I worked. Also, the 8-gallon oil drain is great. It’s so nice being able to see the oil level through the translucent plastic. You know exactly when to empty it, and there will be no accidents of overfill. Bottom line…thanks to you all at Eagle Equipment for making a Quality, Safe and Affordable lift.

Your equipment is First Class, and I tell my mechanic friends that when they come into my shop.
– Mark Sunner, Millsboro, DE

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