Policies

General warranties
All products that appear in this catalog are warranted by Eagle Equipment or the manufacturer against defects in material and workmanship to the extent of the manufacturers warranty. No other warranties are implied.

Terms and Conditions of Sale
Eagle Equipment tries to maintain sufficient inventory on all catalog products to ensure prompt delivery, however due to high sales volume, some products may be temporarily out of stock. Eagle will make every effort to process your order in a timely fashion. In no event shall Eagle Equipment be liable for indirect, special, incidental or consequential damages, including but not limited to loss of use, loss of business or profits, due to delays in shipping. All product prices are subject to change without notice. Eagle Equipment is not responsible for errors in typography or photography. Illustrations are for identification only and actual product may vary due to improvements or changes by the manufacturer or other unforeseen circumstances at the time of printing of this catalog. Pricing, policies and information in this catalog supersede all previous catalogs.

Payment Terms
We accept Visa, MasterCard, American Express, Discover and personal and company checks over the phone. Any orders purchased with a personal or company check will be held until funds are cleared.  All prices are in US dollars. Sorry, no C.O.D.s.

Freight
Eagle Equipment will pay for basic freight charges within the contiguous 48 states delivered to a commercial facility on all items marked “Free Freight”. Please ask your equipment specialist for information regarding additional services and rates: residential delivery, inside delivery, etc.

Please speak with one of our salesmen to get a quote for items not marked as “Free Freight”.

CUSTOMER IS RESPONSIBLE FOR UNLOADING EQUIPMENT FROM TRUCK. (Note: Change of shipping address after product is shipped will result in additional charge by freight company.)

Eagle will assume no responsibility for any additional charges that may be incurred as a result of the unloading of freight from the delivering carrier’s truck. For your protection, any external damage must be noted on the Bill of Lading at the time of delivery in order to qualify for a claim against the freight company. Hidden damage must be claimed within 10 days. The customer must inventory lift components within 10 day of delivery to file a missing parts claim.

Customer Pick-Up Guide Lines
Click here to view the Customer Pick-Up Guide Lines in a PDF form.

Our products are designed to be shipped via common carrier freight lines and this is the shipping method that we recommend. However, for convenience, we will allow customers to pick up their equipment within the following guidelines:.

1) All orders picked up will be subject to applicable North Carolina sales tax unless     buyer has provided a NC Sales Tax Exemption Certificate.
2) Customers are not allowed in the warehouse area without a salesperson.     Customers may not assist or interfere with the loading of the equipment.
3) Customer is responsible for any damages to the equipment and/or their vehicle     resulting from the loading and transporting of the equipment.
4) Vehicle weight restrictions will be strictly observed. Customer may be asked to     provide weight restriction information on trailers.
5) Eagle recommends side loading of lifts onto vehicles. When this is not possible, the     equipment will be rear loaded. Eagle will make its best effort to center the load     weight. However, customer will be responsible for any shifting or falling of     equipment or off-centered load that results in damage.
6) Equipment will only be loaded right side up.
7) Customers are responsible for strapping down their equipment on the vehicle. No     load will be allowed to leave the premises without being strapped down.
8) Pick up vehicles must have sufficient width and length to insure that the     equipment does not protrude illegally from the vehicle. Trucks with tailgates must     be able to fully close the tailgate with the equipment inside.
9) Lifts will not be loaded onto pick-up trucks.
10) Equipment will not be loaded onto vehicles that appear to be unsafe or lack      proper equipment. This will be determined at the sole discretion of the Eagle      warehouse supervisor..

These requirements have been established to help insure the safety of you, your vehicle, and your equipment. If your vehicle does not meet the above requirements, we suggest that you let our logistics department obtain the best shipping quote possible for your equipment..

Returns
All returns must be authorized prior to shipping. Contact our customer service department for instructions and a return authorization number. All freight charges incurred in this transaction are the responsibility of the customer. In no event shall any return freight be accepted without a return authorization number clearly indicated on the shipment.

Any charges due to damaged merchandise or missing parts will be deducted from credits owed. A 20% restocking fee will be charged on all returned merchandise.

Your Right to Privacy
We respect and are committed to protecting your privacy. That is why we have adopted this Privacy Policy. This Privacy Policy lets you know how your personal information is processed and used. We promise that we will take steps to use your personal information only in ways that are compatible with this Privacy Policy. The following policies are only in effect for the Web pages, newsletters, discussion lists and opt-in announcement lists owned and operated by Eagle Equipment. The following discloses our Privacy Policy.

We maintain a strict "No-Spam" policy that means that we do not intend to sell, rent, or otherwise give your e-mail address to a third-party.. 

Every computer connected to the Internet is given a domain name and a set of numbers, that serve as that computer's "Internet Protocol" IP address. When a visitor requests a page from any Web site within the Eagle Equipment Network, our Web servers automatically recognize that visitor's domain name and IP address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed our site. We use this information to examine our traffic in aggregate, but do not collect and evaluate this information for individuals. Our Web servers do not record e-mail addresses of the visitors. 

From time to time, Eagle Equipment or its affiliates may send a "cookie" to your computer. A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer's hard drive. A cookie can't read data off your hard disk or read cookie files created by other sites. Cookies do not damage your system. We use cookies to identify which areas of Eagle Equipment's Network of Web sites you have visited or customized, so the next time you visit, those pages may be readily accessible. Our Affiliates may also use cookies to ascertain how many times you've seen an advertisement. Our Affiliates and we may use this information to better personalize the content, banners, and promotions that you see on our Sites. 

You can choose whether to accept cookies by changing the settings of your browser. You can reset your browser to refuse all cookies, or allow your browser to show you when a cookie is being sent. If you choose not to accept these cookies, your experience at our site and other Web sites may be diminished and some features may not work as intended.

Eagle Equipment will disclose personal information when required by law or in the good-faith belief that such action is necessary to: 

1)    Conform to the edicts of the law or comply with a legal process served on Eagle Equipment, 

 2)   Protect and defend the rights or property of the Eagle Equipment network of sites, or visitors to Eagle Equipment, 

3)   Identify persons who may be violating the law, the legal notice, or the rights of third parties,

4)   Cooperate with the investigations of purported unlawful activities. 

Eagle Equipment uses reasonable precautions to keep the information disclosed to us secure. Information collected through on-line ordering is secure and kept confidential
Eagle Equipment reserves the right to transfer information in connection with the sale of all or part of Eagle Equipment's assets. Furthermore, we are not responsible for any breach of security or for any actions of any third parties that receive the information. Eagle Equipment also links to a wide variety of other sites and contains advertisements of third parties. We are not responsible for their privacy policies or how they treat information about their users See below,

The Eagle Equipment contains many links to other Web sites. Eagle Equipment is not responsible for the privacy practices or the content of such Web sites. Eagle Equipment does not share any of the individual personal information you provide Eagle Equipment with the sites to which Eagle Equipment links, although Eagle Equipment may share aggregate data with such Web sites (such as how many people use our Site). 

Please check with those sites to determine their privacy policy. 

Please keep in mind that whenever you voluntarily disclose personal information online - for example through e-mail, lists, or elsewhere - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. 

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you're online. 

Your Consent To This Agreement

By using our Web site, you consent to the collection and use of information by Eagle Equipment as specified above. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.